Last updated: August 4, 2026

These terms apply to every order placed with The Seed Pharm at theseedpharm.com. By placing an order you agree to them.

1. Age requirement

You must be 19 years of age or older, or the legal age in your jurisdiction, to purchase from us. It is your responsibility to know and follow the laws that apply where you live.

2. All sales are final — orders are non-refundable

All orders placed with The Seed Pharm are non-refundable. Cannabis seeds are a living product that cannot be inspected, verified or restocked once they leave our facility, so we do not offer refunds, returns or exchanges on any order.

This does not leave you without recourse. Where something has genuinely gone wrong, we make it right through the germination guarantee and replacement policy set out below.

3. 90% germination guarantee

We stand behind our genetics with a 90% germination guarantee. If fewer than 90% of your seeds germinate using standard germination methods, contact us in live chat within 30 days of delivery with your order number and photographs of the seeds.

The germination guarantee is fulfilled with replacement seeds. It does not entitle you to a refund.

4. Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, tell us in live chat within 7 days of delivery with your order number and a photo. We will resolve it with a replacement or store credit.

5. Payments and billing

Orders are priced and charged in USD. Card payments are handled by our international payment processor and appear on your statement as REELREALMX, not as The Seed Pharm.

Because the processor settles internationally, your bank may apply a currency conversion and a foreign transaction fee. Those fees are set by your bank and are outside our control. We also accept Interac e-Transfer, CashApp, Venmo and mailed cash, several of which include bonus seeds.

6. Billing problems and chargebacks

If you believe you have been charged incorrectly — charged without an order being created, charged more than once, or charged after a payment appeared to fail — contact us in live chat first. Genuine billing errors are verified against our records and corrected. A payment error is not a refund request and is never refused under section 2.

Please give us the chance to resolve it before filing a chargeback, so we can match the charge to your order.

7. Shipping

Shipping is free on orders over $99 within Canada and the USA. Delivery times vary by carrier and destination. Once a parcel is handed to the carrier, delivery is in their hands; we are not responsible for carrier delays, or for loss or seizure in transit or at customs.

8. Cancellations

Orders can only be changed or cancelled before they are packed. Contact us in live chat as soon as possible. Once an order has been packed or shipped it cannot be cancelled.

9. How to reach us

The fastest and most reliable route is the live chat on this website — it is monitored by our team and a real person will reply there.

10. Privacy

How we handle your information is described in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place your order is the version that applies to it.